Customer Service Associate II

1 week ago

Hialeah, Florida, United States TJX Companies, Inc. Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Associate II to join our team at Marshalls Store 1197 in Hialeah, FL. As a key member of our Loss Prevention team, you will play a critical role in maintaining a safe and secure shopping environment for our customers.

Key Responsibilities
  • Act as a visual deterrent to prevent potential loss and dishonesty
  • Support the District Loss Prevention Manager and Store Management in executing core responsibilities
  • Wear a body-worn camera and maintain a professional stance in the designated area at the front of the store
  • Greet customers appropriately and demonstrate courtesy and respect
  • Establish and maintain a position at the front of the store or in a department
  • Respond to customer requests for assistance and refer customers to store management or customer service via a Company-issued radio
  • Observe and report any suspicious behavior or critical incidents to LP or store management
  • Perform a closing safety sweep of the store with a member of management
  • Adhere to all Company Policy and Procedure
  • Document required incidents in AIIM Case Management
Requirements
  • Strong verbal and written communication skills
  • Sound decision-making skills
  • Ability to take initiative and perform well independently
  • Prioritizes/organizes workload and manages time effectively
  • Able to stand for long periods of time
  • 0-2 years retail or security experience
Benefits

We offer a competitive compensation package, including:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Those who meet service or hours requirements are also eligible for:

  • 401(k) match
  • Medical/dental/vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short/long term disability
  • Paid parental leave
  • Paid holidays/vacation/sick
  • Auto/home insurance discounts
  • Scholarship program
  • Adoption assistance

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

Contact your TJX representative for more information.

This position has a starting pay range of $13.05 to $18.25 per hour.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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