Account Growth Specialist
3 days ago
We are seeking an experienced Account Growth Specialist to join our team at Feufo Inc. This role requires a proactive individual with strong account management skills to oversee a portfolio of key accounts, ensure successful onboarding, and drive revenue growth through upselling, renewals, and churn prevention.
About the Role
- Manage Large Accounts: Oversee a portfolio of large accounts, acting as their trusted advisor to ensure long-term success and satisfaction.
- Client Onboarding: Lead the onboarding process for new clients, ensuring smooth integration and full understanding of the platform's features.
- Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling to expand the use of our products within large accounts.
- Renewals Retention: Drive contract renewals and reduce churn by building deep relationships and ensuring clients achieve desired outcomes with our platform.
The ideal candidate will have 3-8 years of experience in customer success, account management, or related client-facing roles, with a proven track record of managing high-value accounts, upselling, and achieving high retention rates.
Requirements
- 3-8 years of overall experience in customer success, account management, or related client-facing roles.
- 2+ years of experience in B2B SaaS, preferably managing large client accounts.
- 1+ year in the hospitality industry, with an understanding of its operational challenges.
- Strong relationship management, negotiation, and communication skills.
- Ability to deliver in-depth business reviews and strategic advice to senior stakeholders.
- Willingness to travel 10-30% for client meetings and relationship-building.
The estimated salary for this role is around $120,000 per year, depending on location and experience.
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