Librarian Assistant for Academic Excellence

2 days ago


Philadelphia, Pennsylvania, United States Community College of Philadelphia Full time

About Us

Community College of Philadelphia is a leading educational institution that values diversity and promotes a work environment that attracts talented individuals.

Job Description

The Learning Resource Specialist B - Library Assistant plays a crucial role in providing exceptional customer service to students, faculty, staff, and patrons. This individual performs various tasks to support library operations, including responding to inquiries regarding library processes and procedures, maintaining accurate placement of books and materials, and maintaining records within the integrated library system.

Responsibilities:

  • Demonstrate excellent customer service in response to basic circulation policies, such as book holds and borrowing.
  • Maintain accurate placement of books and other library materials.
  • Respond to telephone inquiries and redirect calls as needed.
  • Maintain proficiency in the use of library and college systems, including Alma, MS Word, Excel, and Outlook.
  • Assist students, faculty, and staff in the use of library equipment and related systems.
  • Communicate library policies and procedures to students, faculty, and staff as needed.
  • Travel to other regional centers to provide assistance as needed.

Requirements:

  • High school graduate or GED required.
  • Minimum one year experience in direct-contact customer service environment required.
  • Minimum one year previous work experience in a library environment preferably within higher education required.
  • Experience with an integrated library system required.
  • Strong attention to detail required.
  • Demonstrated proficiency using MS Word, Excel, and Outlook required.
  • Strong customer service skills required.
  • Able to work effectively independently and as a member of a team required.
  • Able to stand for prolonged periods of time required.
  • Able to reach upper level shelves using a stool and bend to lower level shelves when retrieving or re-shelving books required.

Compensation:

The estimated annual salary for this position is $47,500-$57,500.



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