Automotive Repair Expert
4 weeks ago
We are seeking a highly skilled Automotive Repair Expert to join our team at MSX International. As a Technical Advisor - Automotive, you will play a critical role in providing technical assistance and support to our clients in the automotive industry.
Your primary responsibilities will include:
- Assessing and solving complex technical issues related to automotive repair.
- Providing online and in-dealership technical assistance to our clients.
- Leading discussions and acting as a subject matter expert on automotive repair topics.
- Managing recall requirements and ensuring Required Service Updates (RSU) are completed.
- Interacting with the team as the quality feedback liaison.
- Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
- Ensuring the improvement of the customer experience and increasing "fixed first visit" cases.
- Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.
We offer a competitive salary range of $75k to $100k, depending on experience, as well as a hybrid work environment with 3 days of field work and 2 days of work from home per week. Our benefits package includes health, dental, and vision insurance, 401k savings plan, health savings account, disability insurance plans, and employee discounts.
Qualifications:
- A minimum of 2 to 4 years of automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.
- Field-related management experience is preferred.
- Must have dealership experience.
- Ideal experience required: Assistant Manager, Shop Foreman.
- Highly motivated, adaptive, and autonomous with the ability to deliver results.
- Ability to travel locally to dealerships within a designated area.
- Ability to analyze and document vehicle case updates using Microsoft Excel.
- Ability to communicate technical information to all levels.
- Ability to analyze data and create custom reports using provided templates.
- Ability to effectively use MS Word, Excel, and PowerPoint.
- Ability to work independently and manage a progressive workload in a fast-paced environment.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veteran status, age, or any other characteristic protected by law.
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