Customer Experience Representative

7 days ago


Berrien Springs, Michigan, United States Interlink Full time

We are seeking a highly skilled Customer Experience Representative to join our Client Solutions team at Interlink.

About the Role

This is a full-time position that involves addressing technical issues related to our software, providing account support, and ensuring exceptional customer service. The ideal candidate will be comfortable using Microsoft Windows and Office applications, have excellent written and verbal communication skills, and be able to multitask while speaking on the phone.

The successful candidate will work primarily remotely, requiring a strong, reliable internet connection and a quiet workspace free from distractions. As an independent software and services company, Interlink promises its customers a simple-to-use solution for mailing newspapers at the lowest possible rate, with maximum delivery accuracy.

Responsibilities
  • Resolve client issues and create product problem reports and troubleshooting documents
  • Provide account support and perform testing for software releases
  • Ensure timely and appropriate responses to customer requests
Requirements
  • Excellent written and verbal communication skills
  • Ability to multitask while speaking on the phone
  • Comfortable using Microsoft Windows and Office applications
  • Strong, reliable internet connection and quiet workspace required
Benefits

We offer a competitive salary of $16.00 - $18.00 per hour, paid vacation after 1 year, and benefits including vision, medical/dental, sick/personal time, and matching retirement available after 30 days.



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