Public Service Representative

4 weeks ago


Roanoke, Illinois, United States Illinois Secretary of State Full time
Job Summary

We are seeking a highly skilled and detail-oriented Public Service Representative to join our team at the Illinois Secretary of State's office. As a Public Service Representative, you will be responsible for administering road examinations to applicants for all classes of driver's licenses, administering and grading written drivers examinations, and performing cashier functions for driver's license and motor vehicle fees.

Key Responsibilities
  • Administer road examinations to applicants for all classes of driver's licenses, ensuring that all necessary documentation is completed and accurate.
  • Administer and grade written drivers examinations, providing clear explanations and feedback to applicants.
  • Perform cashier functions for driver license and/or motor vehicle fees, balancing cash or checks with validation tape totals and preparing deposit records.
  • Review and complete motor vehicle title and registration applications, ensuring that all necessary attachments are present and accurate.
  • Provide exceptional customer service to the public, responding to inquiries and resolving issues in a professional and courteous manner.
Requirements
  • High school diploma or equivalent required.
  • Working knowledge of business English, spelling, and commercial arithmetic.
  • Working knowledge of office methods, practices, and procedures.
  • Elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois driver's license.
  • Ability to maintain records of some complexity and to deal tactfully with the general public.
  • Ability to communicate both orally and in writing.
  • Ability to operate in an independent manner within defined procedures.
Application Process

To apply for this position, please visit https://ilsos.applytojob.gov/apply and complete the online application. Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.



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