Liberty Health Member Navigators

5 days ago


Wilmington, Delaware, United States Liberty Health Full time

We are seeking experienced Member Navigators to join our team at Liberty Health, a dynamic leader in the healthcare industry.

As a Member Navigator, you will play a crucial role in assisting CSNP members with access to care, collaborating with RN case managers and nurse practitioners, and obtaining information based on model of care requirements.

Your key responsibilities will include:

  • Assisting with evaluation of patient needs
  • Communicating effectively with individuals across the care continuum
  • Documenting member information in the electronic medical record
  • Reviewing appointments and communicating pertinent information to RN Case Manager(s) and nurse practitioner(s)

You will also collaborate with IDT for coordination of care, communicate with members and/or family regarding care and needs, and have strong communication skills and a focus on customer needs and services.

In addition to these responsibilities, you will assist with compliance of quality measures for the CSNP program, HEDIS measures, and collection of data, as well as participate in ICT meetings for CSNP members.

Required qualifications include:

  • Graduation from an accredited Certified Nursing Assistant (CNA) program with current CNA certification in the state of practice preferred
  • 2 years' clinical experience as a Certified Nursing Assistant (CNA) in geriatric, adult or family practice setting, preferred
  • 2 years' experience working in a community-based program involving geriatric, adult or family practice setting

The ideal candidate will possess a current BLS certification, demonstrate computer skills, including use of email and Microsoft office word and excel, and have effective written and verbal communication skills.

We offer a competitive salary of approximately $60,000 per year, commensurate with experience, plus benefits including a comprehensive health insurance plan, 401(k) matching program, and paid time off.

This is a full-time position that requires independent travel to assigned locations. If you are a motivated and compassionate individual with excellent communication skills, we encourage you to apply.


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