Marketing and Communications Specialist

4 weeks ago


Pembroke Pines, Florida, United States SSM Services, inc Full time

We are seeking a Marketing and Communications Associate to join our team at SSM Services, inc. This role will be responsible for assisting and overseeing an existing customer and new customer base that our clientele provides us through a lead-generated database and direct marketing.

Key Responsibilities:
  • Collaborate with management staff to stay updated on new client products, services, sales promotions, and policies to direct market the services.
  • Interact with clients in a friendly and professional manner while actively listening to their concerns and resolving issues promptly through thorough communication skills.
  • Provide targeted service and product solutions during one-on-one meetings with customers and clients.
  • Handle confidential customer information with sensitivity and discretion according to the client's compliance and privacy policies.
  • Suggest areas of improvement to management staff to increase consumer and client satisfaction.
  • Represent our organization and clients in a professional business manner at all times.

Requirements:

  • Experience in a client or customer-facing position.
  • Follow directions and excel in a team-oriented environment.
  • Technologically-savvy and able to quickly learn new software programs and adjust to software updates.
  • Superior organizational, time management, and prioritization skills.
  • Excellent communication skills with a high emotional intelligence.
  • Value transparency, honesty, and will always do the right thing even when no one is watching.


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