Concierge (Part-time) Assistant

16 hours ago


Chino Hills, California, United States Pacifica Senior Living Chino Hills Full time
Job Summary

Pacifica Senior Living Chino Hills is seeking a part-time Concierge to provide exceptional customer service and support to our residents and their families.

The ideal candidate will be a friendly and efficient individual who can provide a warm welcome and handle all incoming requests with professionalism and discretion.

Key Responsibilities
  • Welcome residents and families upon entrance and provide assistance as needed.
  • Act as the point of reference for residents and families who require information or support.
  • Understand residents' and families' needs and provide personalized solutions.
  • Acquire knowledge of the premises and nearby venues to make recommendations.
  • Arrange events, excursions, and transportation as requested.
  • Answer phone calls, make reservations, and redirect calls as necessary.
  • Respond to complaints and resolve issues in a customer-focused manner.
Requirements
  • Proven experience as a concierge or in customer service.
  • Proficiency in English; multilingualism is an asset.
  • Excellent communication and interpersonal skills.
  • Polite, confident, and patient demeanor.
  • Ability to multitask and manage time effectively.
  • Aptitude for resolving issues with a customer-centric approach.
  • High school diploma; degree in a relevant field is an asset.
EEOC Statement

Pacifica Senior Living Chino Hills is an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, or any other protected status.



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