Customer Experience Specialist

1 month ago


Forest Park, Georgia, United States Wayne Wallace - State Farm Agent Full time
Position Overview:

We are seeking a vibrant and customer-centric individual to join our team as a Customer Relations Representative. As a key member of our agency, you will have the opportunity to make a positive impact on the lives of our customers and contribute to the growth and success of our business.

Responsibilities:
  • Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.
  • Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
What We Offer:
  • A dynamic and supportive team environment.
  • Opportunities for professional development and career advancement.
  • A competitive salary and commission/bonus structure.
  • Paid time off, flexible hours, and a Simple IRA.
Requirements:
  • A genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
About Our Agency:

We are a State Farm independent contractor agent, dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our agency has received awards for our commitment to excellence and customer satisfaction.

We offer a range of insurance and financial services, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance. Our team is passionate about making a difference in the lives of others and bettering our community.



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