Licensed Life and Health Insurance Professional
1 week ago
Job Summary:
ValorVIP is seeking a highly skilled and licensed Life and Health Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for educating and guiding customers in selecting the right insurance policies that meet their needs.
Responsibilities:
- Provision of Information: Provide customers with detailed information about various healthcare options and insurance policies.
- Policy Selection: Assist customers in choosing the most suitable insurance policy that fits their requirements.
- Customer Engagement: Engage with customers to understand their needs and provide relevant solutions.
- Regulatory Compliance: Ensure that all activities and advice comply with insurance regulations and company policies.
- Customer Satisfaction: Deliver high-quality service to ensure customer satisfaction and retention.
- Inquiry Resolution: Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
- Documentation: Maintain accurate and up-to-date customer information and documentation.
- Industry Knowledge: Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
- Sales and Promotion: Promote various insurance products and services to meet sales targets and business objectives.
- Concern Resolution: Resolve any concerns that customers may have with their insurance policies.
- Team Collaboration: Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
Requirements:
- Education: High school diploma or GED.
- Licensure: Must hold a valid Healthcare Insurance License.
- Experience: Previous call center experience is preferred.
- Technical Skills: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Communication Skills: Excellent oral and written communication skills.
- Interpersonal Skills: Strong organizational abilities and interpersonal skills.
- Work Environment: Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
- Equipment: A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
- Software and Tools: Two 21 monitors are needed, a hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required, and a headset is required.
About ValorVIP:
ValorVIP is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
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