Coffee Shop Team Leader

4 days ago


Indianapolis, Indiana, United States Java House Full time

At Java House, we offer an exciting opportunity to grow your career in a dynamic and fast-paced environment.

Job Summary

We are seeking a highly motivated and skilled Shift Manager to join our team. As a Shift Manager, you will be responsible for leading a small team of Baristas, providing excellent customer service, and ensuring a smooth operation of the coffee shop.

Key Responsibilities:

  • Craft high-quality coffee, tea, or food items based on customer orders.
  • Manage the barista team by setting up the shift to provide an exceptional Java House experience for customers.
  • Assist in handling escalated customer interactions and resolve issues efficiently.
  • Provide a positive and uplifting experience for the team and customers.
  • Educate customers about different roasts, types of coffee, and other products.
  • Operate and manage cash registers and card payment systems.
  • Effectively communicate with coworkers and customers.
  • Cash handling – consolidate tips into the cash drawer, count, and balance after each shift.
  • Equipment troubleshooting – troubleshoot basic equipment issues.
  • Complaint resolution – handle guest feedback positively.
  • Product integrity – manage product rotation, expiration, and changes.
  • Uphold Java House policies and procedures.
  • Inventory Management.
  • Managing Labor – ensure a smooth shift operation.

Requirements:

  • Maintain regular attendance.
  • Be available to work flexible hours, including early mornings, evenings, weekends, nights, and holidays.
  • Meet store operating policies and standards.
  • Engage with and understand our customers.
  • Perform various tasks within the store during each shift.

Benefits:

  • In-depth training and development program.
  • Discount on Java House coffee and other items.
  • Coffee on us while on shift.
  • Accrued PTO.
  • Upward mobility at a growing company.
  • Internship opportunities.

Location: Broad Ripple and Downtown Indy (Simon Tower and Mass Ave), Clay Terrace - Carmel.

Estimated Salary: $13/hour + Tips.



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