Executive Support Specialist For Home Improvement Company
3 days ago
Brothers That Just Do Gutters - Toledo is seeking an experienced Administrative Office Assistant to support our front office operations. This role will be responsible for providing exceptional customer service, administrative support, and general office duties.
Estimated Salary: $45,000 - $60,000 per year
This salary estimate is based on industry standards for similar positions in the Toledo area.
Job Description
Purpose:
- Work and execute all aspects of front office operations.
- Offer consistent and friendly internal/external customer service in accordance with company goals and guidelines.
- Provide administrative support to all areas of the business.
Responsibilities
- Filing, copying, faxing, correspondence, order supplies, etc.
- Assist colleagues: office staff, field staff, sales staff, and management.
- Answer phones, distribute messages, and follow up on phone messages.
- Represent our company in a professional manner.
- Respond to all customer emails/voicemails in a timely manner.
- Assist sales staff with weekly reporting.
- Review and process payroll.
- Create and send Invoices after job completion.
- Follow up on work completed to confirm no concerns or questions from the customer.
- Update and maintain customer database.
- Process payments and make deposits.
- Update finances in QuickBooks daily.
- Type proposals and job scopes on occasion.
- Help prepare the annual budget.
- Marketing: Research campaigns, send out email marketing via Mailchimp, find new marketing avenues, and be willing to attend and coordinate company participation in local fairs/home shows/events, etc.
Required Skills and Qualifications
- Arrive on time and ready to work.
- Working knowledge of office technology- computers, MS Office, Teams.
- Knowledge or ability to learn accounting systems- QuickBooks online experience is a plus.
- Ability and willingness to learn new systems as the company grows.
- Ability to learn and accept feedback, positive and corrective.
- Pleasant and courteous on the phone.
- Be organized. Have good communication skills.
- Willingness to assist where needed.
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