Customer Success Liaison

4 weeks ago


Newington, Connecticut, United States Holt Dynamics Full time
Job Overview

Holt Dynamics is seeking a highly motivated and customer-focused Client Success Liaison to join our team. As a key member of our Customer Service division, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and driving business growth.

Key Responsibilities:

  • Develop and implement effective strategies to enhance client engagement and retention
  • Collaborate with cross-functional teams to ensure seamless communication and issue resolution
  • Conduct regular client check-ins to gather feedback and identify opportunities for growth
  • Provide exceptional customer service, responding to client inquiries and concerns in a timely and professional manner
  • Stay up-to-date on industry trends and best practices to continuously improve client success strategies

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • Proven track record of success in customer-facing roles, with a strong focus on relationship-building and client satisfaction
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work independently and as part of a team, with a strong sense of motivation and professional demeanor

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Holt Dynamics is an equal opportunity employer, committed to diversity and inclusion in the workplace.



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