Customer Service Ambassador

7 days ago


Ayer, Massachusetts, United States Haffner's Full time

Haffner's is a regional leader driven by family values, integrity, and a commitment to safety. As a prominent wholesale fuel distributor in New England, we operate 72 gas stations, convenience stores, car washes, and food service locations.

We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our dedication to integrity and safety remains unwavering.

This role involves delivering an exceptional customer experience for Haffner's customers.

Key responsibilities include:

  • Provide top-notch customer service via phone, email, and lobby interactions.
  • Answer customer calls, take ownership of issues, and respond to inquiries.
  • Develop new business opportunities with existing customers.
  • Maintain required documentation and input data into our company computer system.
  • Manage high-volume operations, adhere to schedules, and support the Finance Department.

Requirements:

  • Absolute commitment to customer satisfaction.
  • Effective verbal and written communication skills.
  • Ability to excel individually and as part of a team.
  • Capability to execute tactically in a multitasking environment.

Technical requirements include prior customer service experience, proficiency in MS Office, and ability to work varied shifts.

Benefits include employee discounts, medical insurance, 401K plan, paid time off, and company-paid life insurance.

The hourly rate/salary is based on experience, knowledge, skills, and other job-related qualifications. The minimum opportunity is $18.00 per hour.



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