Operational Excellence Manager

5 days ago


Lansdale, Pennsylvania, United States Wes Carver Electric Full time
Job Summary:
As the Director of Operations at Wes Carver Electric, you will play a pivotal role in optimizing operational processes to ensure efficiency, effectiveness, and exceptional service delivery. This is a key position on our Leadership Team.

This leadership opportunity involves managing various aspects of our operations, including scheduling, project management, resource allocation, and team coordination. You will be responsible for developing strategic plans to streamline processes and improve overall efficiency, while maintaining a professional image and attitude towards all customers, coworkers, and vendor partners.

Key Responsibilities:
  • Develop and implement strategic plans to optimize operational processes
  • LMA (Lead, Manage, and hold Accountable) a team of technicians and administrative staff to ensure productivity and quality of work
  • Oversee the planning, execution, and completion of strategic projects
  • Manage the allocation of resources, including personnel, equipment, trucks, and materials
  • Maintain and improve upon efficient scheduling systems
  • Implement and monitor quality control measures
  • Establish and maintain relationships with vendors and suppliers
  • Lead ongoing training programs for existing team members and new team members
Requirements:
  • Proven experience and successful track record in operations management, preferably in the home services industry
  • Strong leadership and team management skills
  • Excellent organizational and problem-solving abilities
  • Exceptional communication and interpersonal skills
  • Proficiency in project management software and Microsoft Office Suite
  • Ability to work effectively under pressure and meet tight deadlines
  • Must be flexible and able to work comfortably in a fast-paced environment
What We Offer:
  • A competitive base salary: $100,000 per year
  • Total rewards package
  • Opportunities for professional development and advancement
About Us:

Wes Carver Electric is a leading provider of residential electrical services, specializing in the servicing, repair, and alterations of the electrical system in our customers' homes. We deal strictly with homeowners; we do not work as a sub-contractor for contractors or builders.



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