IT Specialist for IT Operations

6 days ago


Grandville, Michigan, United States Creative Financial Staffing Full time

Job Title: IT Specialist for IT Operations

 

We are seeking a highly skilled IT Specialist for IT Operations to join our team in Grand Rapids, MI. As an IT Specialist, you will be responsible for providing technical end-user support to various client environments.

 

About the Role:

This is a full-time position that involves assisting with user administration, Office 365 Application support, software & hardware support, remote connectivity, server support & network support. The ideal candidate will have experience working within a Help Desk or Technical support role and utilizing ticketing systems and monitoring tools.

 

Key Responsibilities:

  • Providing technical support via phone, email, and remote management tools
  • Assisting with user administration and Office 365 Application support
  • Maintaining software and hardware up-to-date and ensuring smooth operation of systems
  • Working with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.

 

Requirements:

  • Experience in a Help Desk or Technical support role
  • Familiarity with Office 365 Administration Portal, Active Directory administration, and ticketing systems
  • Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.

 

Bonus Experience:

  • Previous experience working for a Managed Services Provider (MSP)
  • Familiarity with additional technologies such as LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.

 

Benefits:

Our company offers competitive benefits including medical/dental/vision insurance, retirement plan with 3% match, PTO, growth opportunities, paid training, etc.

 

Salary: $60,000 - $80,000 per year



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