IT Specialist for IT Operations
6 days ago
Job Title: IT Specialist for IT Operations
We are seeking a highly skilled IT Specialist for IT Operations to join our team in Grand Rapids, MI. As an IT Specialist, you will be responsible for providing technical end-user support to various client environments.
About the Role:
This is a full-time position that involves assisting with user administration, Office 365 Application support, software & hardware support, remote connectivity, server support & network support. The ideal candidate will have experience working within a Help Desk or Technical support role and utilizing ticketing systems and monitoring tools.
Key Responsibilities:
- Providing technical support via phone, email, and remote management tools
- Assisting with user administration and Office 365 Application support
- Maintaining software and hardware up-to-date and ensuring smooth operation of systems
- Working with LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.
Requirements:
- Experience in a Help Desk or Technical support role
- Familiarity with Office 365 Administration Portal, Active Directory administration, and ticketing systems
- Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
Bonus Experience:
- Previous experience working for a Managed Services Provider (MSP)
- Familiarity with additional technologies such as LAN/WAN, TCP/IP, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.
Benefits:
Our company offers competitive benefits including medical/dental/vision insurance, retirement plan with 3% match, PTO, growth opportunities, paid training, etc.
Salary: $60,000 - $80,000 per year
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