Scientific Solutions Leadership Opportunity

19 hours ago


Oklahoma City, Oklahoma, United States PerkinElmer Full time

About PerkinElmer
PerkinElmer is a global leader in scientific solutions, providing innovative products and services to meet critical customer needs. With an 80+ year legacy of advancing science, our mission is to innovate for a healthier world. We collaborate closely with commercial, government, academic, and healthcare customers to deliver a broad portfolio of analytical solutions and OneSource services.

Job Summary
We are seeking a highly experienced Customer Operations Team Leader to join our team. As a key member of our operations team, you will be responsible for supervising daily work activities, guiding processes and procedures, and collaborating with cross-functional teams to ensure consistent customer satisfaction.

Main Responsibilities

  • Operational Management:
Supervise daily work activities while guiding processes and procedures per the customer and PKI requirements; Collaborate with all cross-functional teams to assure consistent customer satisfaction, vendor cooperation, and timely completion of integrated work activities;
  • Review/generate reporting to ensure key deliverables are met
  • Monitor call volume and adjust internally to maintain optimum customer response and satisfaction
  • Participate in development of global standardization initiatives
  • Monitor staff training and confirm staff compliance to drive consistency and global uniformity
  • Staff Management:
Interview, hire, and train new employees, monitoring progress and ensuring proficiency; Monitor employee utilization and productivity while providing constructive feedback and coaching; Lead regular staff meetings, to share and discuss operational outcomes, challenges, and process improvement opportunities.

Requirements
To be successful in this role, you will need:

Basic Qualifications

  • 3 years' experience in a team-based customer service environment and demonstrated leadership skills or 3+ years leadership experience
  • Ability to work effectively within a global team and independently
  • Strong organization and time management skills
  • Ability to manage priorities with internal and external stakeholders
  • Excellent verbal & written communications skills
  • Experience with Microsoft Office Suite
  • Bias for action and high level of commitment to internal and external customers
  • Change Management capability. Experience in going through and supporting significant change initiatives

Preferred Qualifications
A bachelor's degree, ability to work cross-functionally in a matrixed environment, experience in a Life Sciences, Pharmaceutical or Biotech industry, knowledge of Maximo, ServiceMax, and SAP, ability to draft/maintain SOP's in support of work processes, meeting Quality System Requirements, Project Management skills – ability and experience in LEADING calls/project, LEAN – any qualifications around LEAN, six sigma.

Salary Range
The annual compensation range for this full-time position is $78,000.00 to $111,000.00, depending on individual qualifications, experience, and education.



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