Scientific Solutions Leadership Opportunity
19 hours ago
About PerkinElmer
PerkinElmer is a global leader in scientific solutions, providing innovative products and services to meet critical customer needs. With an 80+ year legacy of advancing science, our mission is to innovate for a healthier world. We collaborate closely with commercial, government, academic, and healthcare customers to deliver a broad portfolio of analytical solutions and OneSource services.
Job Summary
We are seeking a highly experienced Customer Operations Team Leader to join our team. As a key member of our operations team, you will be responsible for supervising daily work activities, guiding processes and procedures, and collaborating with cross-functional teams to ensure consistent customer satisfaction.
Main Responsibilities
- Operational Management:
- Review/generate reporting to ensure key deliverables are met
- Monitor call volume and adjust internally to maintain optimum customer response and satisfaction
- Participate in development of global standardization initiatives
- Monitor staff training and confirm staff compliance to drive consistency and global uniformity
- Staff Management:
Requirements
To be successful in this role, you will need:
Basic Qualifications
- 3 years' experience in a team-based customer service environment and demonstrated leadership skills or 3+ years leadership experience
- Ability to work effectively within a global team and independently
- Strong organization and time management skills
- Ability to manage priorities with internal and external stakeholders
- Excellent verbal & written communications skills
- Experience with Microsoft Office Suite
- Bias for action and high level of commitment to internal and external customers
- Change Management capability. Experience in going through and supporting significant change initiatives
Preferred Qualifications
A bachelor's degree, ability to work cross-functionally in a matrixed environment, experience in a Life Sciences, Pharmaceutical or Biotech industry, knowledge of Maximo, ServiceMax, and SAP, ability to draft/maintain SOP's in support of work processes, meeting Quality System Requirements, Project Management skills – ability and experience in LEADING calls/project, LEAN – any qualifications around LEAN, six sigma.
Salary Range
The annual compensation range for this full-time position is $78,000.00 to $111,000.00, depending on individual qualifications, experience, and education.
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