Customer Experience Ambassador

2 weeks ago

Searcy, United States TSC Full time
Job Summary

The Business Development and Delivery Specialist is responsible for initiating new business opportunities, building strong customer relationships, and recommending products to meet the needs of customers in the assigned market while meeting scheduling and quality standards.

Key Responsibilities
  • Maintain regular and predictable attendance.
  • Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
  • Deliver exceptional customer service through GURA: Greet the Customer, Uncover Customer's Needs & Wants, Recommend Product Solutions, Ask to Add Value & Appreciate the Customer.
  • Use sales reporting to identify opportunities for GURA with top customers.
  • Reach out to existing customers to offer GURA and delivery services.
  • Ensure customers have a legendary shopping experience that differentiates from the competition.
  • Maintain up-to-date knowledge of products.
  • Research local markets to identify businesses and potential customers who are not current shoppers.
  • Build additional business through unsolicited phone calls or in-person visits with potential customers.
  • Complete on-the-spot sales.
  • Achieve monthly sales quota requirements.
  • Represent the company at community events as a brand ambassador in the community.
  • Operate and maintain a delivery vehicle and delivery equipment, including a trailer at times.
  • Prepare merchandise for delivery, including assembly and loading into the vehicle.
  • Deliver merchandise to customers' homes, barns, or properties per customer requirements, ensuring delivery procedures and documentation are completed.
  • Accept returns from customers with a positive attitude.
  • Report customer concerns to Manager and work to resolve any issues.
  • Ensure merchandise being delivered is in good condition.
  • Perform store-to-store transfers of products as needed.
Requirements
  • Experience: Previous outside sales and light truck experience preferred. Experience with hand truck, dolly, pallet jack, and forklift preferred. Must be 21 years of age or older, have at least 3 years of driving experience, and meet MVR check requirements.
  • Education: High school diploma or GED. Any suitable combination of education and experience will be considered.
  • Professional Certifications: DOT Medical Card.
Preferred Knowledge, Skills, or Abilities
  • Ability to work flexible hours.
  • Must have a good driving record.
  • Must have a valid driver's license.
  • Ability to navigate and read a map.
  • Ability to use GPS and mapping software.
  • Excellent customer service skills.
  • Good interpersonal skills required.
  • Must be a team player and be able to work well with minimum supervision.
  • Knowledge of safe work practices.
  • Ability to move large, bulky, or heavy merchandise.
  • Ability to use and maneuver a pallet jack.
  • Ability to use Microsoft Outlook and Outlook Calendar.
  • Ability to communicate with customers and stores to schedule delivery services.
  • Ability to drive in all kinds of weather and road conditions.
  • Ability to work within tight time constraints in a fast-paced environment.
Working Conditions
  • Working environment is favorable, generally working inside with moderate noise.
Physical Requirements
  • Ability to constantly operate a forklift.
  • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
  • Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack).
  • Ability to occasionally lift or reach merchandise overhead.
  • Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
  • Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
  • Ability to successfully complete all required training.
  • Ability to travel as required in support of district needs.
  • Ability to move and transfer merchandise, weighing up to 50-75 pounds, throughout the distribution center.
  • Ability to process information/merchandise through the point-of-sale system.
  • It is essential that team members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
  • It is essential to operate all equipment related to their job duties efficiently, safely, properly, and accurately; and to provide the highest level of customer service.
  • Lifting 50+ pounds.
  • This position is non-sedentary.
  • Driving a vehicle.

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