BTP Customer Success Partner- West

3 days ago

Palo Alto, California, United States SAP SE Full time
About the Role

We are seeking a highly skilled BTP Customer Success Partner- West to join our team at SAP SE. As a key member of our customer success team, you will be responsible for driving the experience of our customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations.

Key Responsibilities
  • Proactively engage customers post-sale to ensure they get maximum value from their SAP Business Technology Platform Cloud Solutions.
  • Drive the experience of customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations.
  • Manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.).
  • Use your relationship building skills to build a network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc.
About Our Team

The SAP Business Technology Platform CSP team is committed to supporting each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other's questions, and bringing an entrepreneurial spirit to the mission of driving customer success.

Requirements
  • A technical software background and exposure to cloud-based platform technologies such as analytics, databases, and/or cloud platforms.
  • The aptitude to link technology to business needs and outcomes to articulate the value a particular solution could provide to meet business outcomes.
  • Experience with SAP cloud solutions, including SAP BTP, SAP HANA Databases (Cloud), SAP BUILD, SAP Analytics Cloud is a plus.
  • Excellent communication (oral and written), presentation, program management, and organizational skills, ideally in a customer-facing role.
  • At least 2 years of experience working in the IT Industry.
About SAP

SAP SE is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

What We Offer

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

Compensation Range Transparency

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. The targeted combined range for this position is $75,000 - $170,000 (USD). Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.

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