Associate Team Leader

1 month ago


Maplewood, New Jersey, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for supporting the Multi-Unit Team Leader and ensuring the delivery of exceptional client service experiences.

Key Responsibilities
  • Support the Multi-Unit Team Leader in overseeing daily operations and ensuring quality execution of Service Standards
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
  • Provide phone coverage and engage with clients to deliver an outstanding experience
  • Lead daily huddles and communicate essential information to office associates
Requirements
  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude and flexibility to work a flexible schedule
What We Offer

At H&R Block, we believe in the power of people helping people. We offer a range of benefits to support our associates' total well-being, including an Employee Assistance Program, wellbeing program, and discounts on everyday items and services.

We are committed to building a Connected Culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.


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