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Operations Coordinator

1 month ago

Miami, United States H&R Block Full time
Job Summary

We are seeking an experienced Operations Specialist to join our team at H&R Block. As an Operations Specialist, you will provide administrative support to our district offices, ensuring seamless operations and exceptional customer service.

Key Responsibilities:

  • Provide administrative support to district offices, including ordering supplies, managing invoices, and coordinating with internal teams.
  • Serve as a single point of contact for technical support, resolving customer issues and escalating concerns as needed.
  • Utilize software solutions and technical expertise to troubleshoot and resolve customer issues.
  • Collaborate with internal teams to ensure effective communication and resolution of customer concerns.
  • Stay up-to-date with company policies and procedures, ensuring compliance and adherence to standards.

Requirements:

  • 1-3 years of administrative experience, with a focus on customer service and technical support.
  • Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues.
  • Excellent communication and interpersonal skills, with the ability to interact with all levels of associates.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.
  • Experience with Microsoft operating systems, networking connectivity, and computer peripheral equipment.

About H&R Block:

H&R Block is a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. We are a people company, dedicated to delivering exceptional customer service and support to our clients and communities.