Customer Service Representative
4 weeks ago
The Customer Service Representative serves as the primary point of contact for our clients and their pets, providing exceptional service and support in a fast-paced hospital environment.
Key Responsibilities
- Answer telephones and greet clients in a professional and friendly manner
- Screen calls and refer clients to other staff members as needed
- Provide information on hospital policies, basic pet care, and services offered
- Prepare health certificates, immunization certificates, and euthanasia certificates
- Process client invoices and obtain payment
- Perform over-the-counter sales of specialty merchandise
- Maintain a polished and professional appearance
Requirements
- High school diploma or equivalent
- Relevant experience with basic office functions in a busy environment
- Previous reception and veterinary industry experience preferred
Competencies
- Strong customer service skills
- Tact and diplomacy
- Strong written and oral communication skills
- Flexible work attitude and habits
Computer Skills
Familiarity with NetSuite system, MS Excel, and MS Word
Work Environment
This role operates in a professional office environment, requiring the ability to sit, talk, and hear, with occasional standing and walking.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Type
Full-time
Salary
$17.50 per hour
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