Automotive Service Professional Career Opportunities
1 week ago
Hendrick Automotive Group, the nation's largest privately held automotive group and a leader in customer satisfaction, is seeking dedicated and knowledgeable Service Advisors to join our team at Hendrick Volkswagen in Concord, NC.
About the JobAs a Service Advisor, you will play a vital role in representing our commitment to exceptional customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.
Job Summary:- The primary point of contact for our clients in the service department, Service Advisors are responsible for providing accurate estimates for labor/parts, scheduling service appointments, and coordinating with dealership parts/service departments.
Key Responsibilities:
- Greet customers, establish rapport, and collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
- Monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
- Process repair orders, invoices, and payment transactions in accordance with company policies.
- Maintain CSI at or above company and manufacturer standards.
- Manage customer service complaints and resolve issues to ensure customer satisfaction.
We offer a competitive compensation package, including a base salary of $5,000 - $10,000 per month (commissions based on job performance), as well as numerous benefits and opportunities for career growth.
Benefits- Rewarding performance-based pay plans and bonuses
- Service Advisor Onboarding Program
- Best Dealership Facilities in the Area
- 401(k) with Company Match
- Largest Privately Owned Auto Group in the Country, GREAT Career Growth Potential
- Paid Medical - NO COST Employee Healthcare and Prescription Plan
- Generous Paid Time Off/Vacation and Sick Days
- Basic Life Insurance
- NO COST Employee Assistance Program
- Paid Factory Training
- Comprehensive Employee Recognition/Rewards Programs
- Valid Driver's License
- College Degree, High School Diploma or Equivalent
- 3 Years of Service Advisor Experience in a Dealership (Volkswagen or Similar)
- Able to Work Full-Time, 5-Days Per Week, Business Hours Monday-Saturday
We are an Equal Opportunity Employer and encourage minorities, women, veterans, and individuals with disabilities to apply.
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