Member Services Associate I

4 weeks ago


New Iberia, Louisiana, United States Meritus Credit Union Full time
Position Overview

Reports to: Branch Manager, Director of Operations

Objective:

Act as a key intermediary between members and the credit union. Responsible for delivering account details, conducting interviews, and facilitating the establishment of accounts for new members while effectively addressing the daily requirements of members. Offer a range of transactions and services to members, including loan processing, closures, and disbursement.

Qualifications:

  • Knowledge of consumer lending policies, credit assessment criteria, interest rates, and their calculations is essential. Previous experience in consumer lending and account establishment is highly desirable.
  • Strong interpersonal skills are crucial for interviewing loan applicants and maintaining a positive representation of the credit union.
  • Intermediate mathematical proficiency is necessary (involving calculations and concepts such as decimals, percentages, fractions, etc.).
  • Position requires prolonged periods of sitting, with occasional lifting of up to 35 pounds and some bending, squatting, reaching, and kneeling to access credit union records.

Key Responsibilities:

  1. Deliver courteous and professional service to members, ensuring prompt, efficient, and accurate transaction processing.
  2. Provide both in-person and telephone assistance, offering general and specific information regarding credit union services or policies.
  3. Address members' inquiries, issues, and complaints, or direct them to the appropriate personnel for specialized information and support.
  4. Facilitate the opening of new accounts and manage existing accounts, ensuring all necessary information for membership is provided.
  5. Process member requests for transfers of shares to loan payments, share withdrawals, check requests, line of credit advances, and other member inquiries.
  6. Conduct orientation sessions on credit union services and programs for each new member.
  7. Promote credit union products and services tailored to member needs identified during interviews. Actively engage in cross-selling products and services.
  8. Maintain up-to-date and comprehensive knowledge of all credit union products and services managed or promoted by Member Service Representatives, along with related policies, procedures, rules, and regulations.
  9. Provide insights on investment options for members interested in depositing funds with the credit union.
  10. Investigate discrepancies in accounts related to deposits, withdrawals, and loan payments.
  11. Assist members in reconciling their accounts.
  12. Support members in establishing individual retirement accounts and certificates.
  13. Process loan and visa applications.

Typical working hours are Monday to Friday, 8:00 AM to 5:00 PM, totaling 40 hours per week.

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