Sales and Customer Relationship Manager
1 week ago
As a Sales Administrator with Offix LLC, you will play a critical role in supporting our existing customer base. Your primary responsibilities involve outbound calling to maintain relationships and drive sales opportunities.
Key Responsibilities:
- CUSTOMER OUTREACH: Initiate regular check-in calls to existing customers to build rapport, assess their needs, order supplies, and assist.
- TELEMARKETING: Reach out to leads and potential clients to work with our sales team.
- Sales Appointment Setting: Schedule and coordinate sales appointments for our sales team, ensuring a smooth transition from lead to potential sale.
- LEASE MANAGEMENT: Monitor lease expirations and proactively contact customers to discuss renewals, upgrades, or other options to meet their evolving needs.
- RUN-OUT MANAGEMENT: Identify and contact customers approaching the end of their product or service life cycle, offering options for upgrades or replacements.
- CUSTOMER ENGAGEMENT: Keep customers informed about new products, promotions, and offerings to maximize sales opportunities and customer satisfaction.
- DATA MANAGEMENT: Maintain accurate customer records, interactions, and feedback in our CRM system to track progress and improve customer engagement strategies.
- PROBLEM RESOLUTION: Address customer inquiries, concerns, and issues promptly, escalating complex problems to the appropriate team members when necessary.
- SALES REPORTING: Assist in compiling and analyzing sales data and customer feedback to identify trends and opportunities for improvement.
- COLLABORATION: Work closely with the sales team, marketing, and other departments to align strategies and achieve sales targets.
We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience and qualifications. Additional benefits include medical, dental, and vision insurance, 401(k) matching, and generous paid time off.
About Offix LLC
We are a leading provider of innovative solutions for businesses. Our mission is to deliver exceptional support to our valued customers while driving sales growth. We value teamwork, innovation, and customer satisfaction.
Requirements
- EXCELLENT COMMUNICATION SKILLS
- PROVEN EXPERIENCE IN OUTBOUND CALLING OR CUSTOMER SUPPORT ROLES
- STRONG ORGANIZATIONAL SKILLS AND ATTENTION TO DETAIL
- KNOWLEDGE OF CRM SOFTWARE AND SALES TOOLS
- ABILITY TO WORK INDEPENDENTLY AND AS PART OF A TEAM
- SALES-ORIENTED MINDSET WITH A FOCUS ON CUSTOMER SATISFACTION
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