Cybersecurity Solutions Expert

1 week ago


East Alton, Illinois, United States Radware Full time

About Radware: A global leader in cybersecurity and application delivery solutions, dedicated to protecting organizations worldwide.

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Our Mission: To safeguard our customers' assets and interests through innovative network and application security solutions.

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The Job: We seek a skilled Tier 2 Technical Support Engineer to join our elite TAC team. As a key member, you will provide expert-level support for Radware's ADC, WAF, and IPS products, utilizing your strong TCP/IP networking skills to troubleshoot and resolve complex issues.

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  • Key Responsibilities:
  • Deliver timely and effective technical support to customers, adhering to documented SLAs.
  • Analyze and reproduce customer-reported problems in a lab environment, collaborating with engineering and test teams to resolve issues.
  • Document actions and resolutions in tickets, ensuring seamless communication with customers and internal teams.
  • Provide valuable feedback within the development process regarding customer-reported product issues.

What We Offer: Competitive $85,000 - $110,000 per year, depending on experience, plus a comprehensive benefits package and opportunities for professional growth.



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