Hotel Front Desk Representative

7 days ago


Carrollton, Texas, United States commonwealth Hotels Full time
Hotel Front Desk Agent Job Description

Candlewood Suites Carrolton is seeking a highly motivated and customer-focused Hotel Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities:
  • Welcome guests and confirm bookings upon arrival
  • Act as a point of contact for guests who require help or information and attend to their wants and needs
  • Arrange activities, excursions, and transportation for hotel guests per their request
  • Provide recommendations on local attractions and services
  • Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations
  • Address any issues or complaints made by guests and provide solutions quickly
  • Perform housekeeping tasks, including washing, drying, and folding linens and towels
Requirements:
  • High school diploma or equivalent
  • One year of experience in the hospitality industry, preferably in a front desk or guest service role
  • Knowledge of the local area to make recommendations for services
  • Excellent time management, organizational, customer service, and interpersonal skills
  • Comfortable taking telephone calls and handling stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
What We Offer:
  • Same day pay
  • Vacation/personal days and holiday pay
  • Access to perks and discounts
  • Brand travel discounts
  • Online training courses
  • Referral program and bonus
  • Direct deposit
  • Employee assistance program
  • Associate of the month and year awards
  • Service awards

Full-time associates are also eligible for medical, dental, and vision benefits, as well as life and accidental insurance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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