Customer Relations Coordinator

3 weeks ago

Peoria, Arizona, United States Asbury Automotive Full time
Job Title: Customer Relations Coordinator

About Asbury Automotive Group

Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and our commitment to our team members, guests, and partners. Our culture, grounded in our North Star and Compass, and powered by our DRIVE values, focuses on becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally.

Job Summary

We are seeking a highly motivated and customer-focused Customer Relations Coordinator to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, promoting sales and customer service satisfaction, and exceeding employee, customer, and market expectations through business operations and efficiencies.

Key Responsibilities

  • Understand and adhere to group leads and referral process to promote sales and customer service satisfaction.
  • Seek ways to continuously exceed employee, customer, and market expectations through business operations and efficiencies.
  • Be a teacher to support the efforts of other employees to be successful.

Reports to: General Manager

Essential Job Functions:

  1. Maximize Production, Customer Service, and Profitability.
  2. Operate with Integrity.

Requirements:

  • High school diploma or equivalent.
  • 2+ years of sales experience.
  • 1+ years of phone customer service or phone sales experience.
  • Maintain valid driver's license and MVR record within company policy requirements.
  • Applicable state license(s) to sell automotive products (if applicable).

Skills:

  • Communication: Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others' reactions, and understanding why they react as they do.
  • Critical thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Information Ordering: The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Resolving conflicts and negotiating with others: The ability to handle complaints, settle disputes, resolve grievances and conflicts, or otherwise negotiating with others.

Knowledge:

  • Interacting with Computers: Using computers and computer systems. Knowledge of Microsoft Office products is required.
  • Knowledge of Larry H. Miller Dealerships' current company management systems is desirable.
  • Clerical: Administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology.
  • English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
  • Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Asbury Automotive Group is an equal opportunity employer.

We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

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