Help Desk Support Specialist
1 day ago
GAMA-1 Technologies is seeking a skilled Help Desk Tier 1/2 Support Specialist to join our team. As a key member of our IT Customer Service team, you will be responsible for providing technical support to our customers, resolving technical issues, and ensuring timely resolution of customer requests.
Key Responsibilities- Provide technical support to customers via phone, email, and walk-ins
- Identify, research, and resolve technical problems in a timely manner
- Document and track customer issues to ensure timely resolution
- Work with service delivery metrics, Service Level Agreements (SLAs), and Service Level Objectives (SLOs) to ensure customer satisfaction
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain Standard Operating Procedures (SOPs) for non-standard technology
- Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II
- Provide IT support for remote customers using government-approved remote support tools
- Manage and maintain VTC system
- Stay up-to-date with industry trends and technologies to provide expert-level support
- At least 5 years of Tier II onsite and remote support experience in a medium to large networked environment
- Familiarity with Windows OS imaging using Ghost/SCCM and other tools
- Ability to work independently and within a team with minimum assistance
- Must have prior experience working as a contractor for a government agency
- Must understand the art of providing excellent customer service at all times
- ITILv3 Foundations
- MCSE, MCP or A+ certifications preferred
GAMA-1 Technologies is a rapidly growing technology business that provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. We are committed to providing our employees with opportunities for career advancement and a competitive benefits package.
-
Medical Support Specialist
2 weeks ago
Chevy Chase, Maryland, United States Specialist Office Full timeJob SummaryWe are seeking a highly skilled Medical Support Specialist to join our team at Specialist Office. The ideal candidate will have a strong background in medical assisting and a passion for delivering exceptional patient care.Key ResponsibilitiesEnsure patient rooms and instruments are clean and sanitized for use.Perform vital signs on patients,...
-
Clinical Support Specialist
4 weeks ago
Chevy Chase, Maryland, United States Specialist Office Full timeJob OverviewPosition: Clinical Support SpecialistLocation: Specialist OfficeREQUIREMENTS:• Minimum of 2 years of experience as a Clinical Support Specialist• Proven background in Phlebotomy• Familiarity with prior authorization processes• Experience with Electronic Medical Records (EMR); knowledge of NextGen is highly desirable• Proficient in...
-
Front Desk Associate
1 week ago
Chevy Chase, Maryland, United States PrideStaff Full timeJob Summary: PrideStaff is seeking a highly skilled and customer-focused Front Desk Associate to provide exceptional support to our clients in the DMV area. As a key member of our team, you will be responsible for delivering top-notch service to residents and visitors, ensuring a seamless and welcoming experience.Key Responsibilities:Customer Service:...
-
Clinical Support Specialist
3 weeks ago
Chevy Chase, Maryland, United States Pure Dermatology And Cosmetic Center Full timeJob OverviewWe are seeking a dedicated Clinical Support Specialist to enhance our patient care services at Pure Dermatology And Cosmetic Center. This role is essential in maintaining a professional and efficient clinical environment.Key ResponsibilitiesMaintain a sterile and organized clinical space: Ensure that all exam rooms are clean and adequately...
-
Pediatric Medical Support Specialist
2 weeks ago
Chevy Chase, Maryland, United States Quadrant Inc Full timeJob SummaryWe are seeking a highly skilled and experienced Pediatric Medical Support Specialist to join our team at Quadrant Inc. As a key member of our clinical staff, you will be responsible for providing exceptional patient care and support in a fast-paced pediatric medical environment.Key ResponsibilitiesRoom patients and obtain vital signs and medical...
-
Pediatric Medical Support Specialist
2 weeks ago
Chevy Chase, Maryland, United States Quadrant Inc Full timeJob SummaryWe are seeking a highly skilled and experienced Pediatric Medical Support Specialist to join our team at Quadrant Inc. As a key member of our clinical staff, you will be responsible for providing exceptional patient care and support in a fast-paced medical environment.Key ResponsibilitiesRoom patients and obtain vital signs and medical...
-
Phlebotomy Specialist
2 weeks ago
Chevy Chase, Maryland, United States Labcorp Full timeAbout LabcorpAt Labcorp, we are dedicated to delivering high-quality laboratory services that help our clients and patients understand their health. Our team of professionals is passionate about providing exceptional customer service and making a positive impact on people's lives.Job SummaryWe are seeking a skilled Phlebotomy Specialist to join our team in a...
-
Language Support Specialist
3 weeks ago
Chevy Chase, Maryland, United States Graham Full timeAbout GrahamGraham is a world-renowned organization dedicated to improving and protecting people's health throughout the Americas. We are a specialized international health agency that values diversity, inclusivity, and excellence in our work.Job SummaryWe are seeking a highly skilled and bilingual professional to join our team as a Bilingual Administrative...
-
Ophthalmic Support Specialist
4 days ago
Chevy Chase, Maryland, United States Metropolitan Ophthalmology Associates Full timeJob Title: Patient Care AssociateAt Metropolitan Ophthalmology Associates, we are seeking a highly skilled and detail-oriented Patient Care Associate to join our team. As a Patient Care Associate, you will play a vital role in ensuring the smooth operation of our practice by providing exceptional patient care and administrative support.Responsibilities:Greet...
-
Nutrition Specialist
3 weeks ago
Chevy Chase, Maryland, United States Autumn Lake Healthcare at Chevy Chase Full timeAbout Autumn Lake Healthcare at Chevy ChaseWe are a leading healthcare provider dedicated to delivering exceptional patient care and support. Our team-oriented approach ensures that our staff have the resources and tools needed to succeed and grow in their current and desired future positions.Our Commitment to Our StaffWe pride ourselves on our caring and...
-
Nutrition Specialist
2 weeks ago
Chevy Chase, Maryland, United States Autumn Lake Healthcare at Chevy Chase Full timeAbout Autumn Lake Healthcare at Chevy ChaseWe are a dynamic and compassionate healthcare organization dedicated to providing exceptional care to our residents. Our team-oriented approach ensures that our staff receive the resources, tools, and training needed to succeed and grow in their current and desired future positions.Benefits for Nutrition...
-
Chevy Chase, Maryland, United States GEICO Full timeJob SummaryWe are seeking an experienced Senior Manager to supervise support functions of the Legal Department and help improve or develop processes and procedures. This role will lead a team of project coordinators, paralegals, or other legal support staff to complete a range of duties across the Legal Department.Key ResponsibilitiesProcess Improvement:...
-
Audio-Visual Support Specialist
3 weeks ago
Chevy Chase, Maryland, United States Howard Hughes Medical Institute Full timePrimary Work Address: 4000 Jones Bridge Road, Chevy Chase, MD, 20815 Current HHMI Employees, click here to apply via your Workday account. Position Overview This role is essential in facilitating the audio-visual requirements for over 80 events and conferences organized annually. The position also entails maintaining our auditoriums and more than 50...
-
Audio-Visual Support Specialist
4 weeks ago
Chevy Chase, Maryland, United States Howard Hughes Medical Institute Full timePosition Overview:This role is integral in providing audio-visual assistance for a variety of events and conferences, ensuring a seamless experience for all participants. The individual will be responsible for maintaining the functionality of our meeting spaces, including auditoriums and numerous conference rooms.Key Responsibilities:Deliver audio-visual...
-
Senior Accounting Specialist
1 week ago
Chevy Chase, Maryland, United States GEICO Full time{"title": "Accounting Specialist", "content": "Job SummaryGEICO is seeking an experienced Accounting Specialist to join our team. As an Accounting Specialist, you will be responsible for performing complex accounting activities, including financial reporting, account reconciliations, and process improvement initiatives. You will work closely with our...
-
Radiology Technologist
2 weeks ago
Chevy Chase, Maryland, United States MedStar Health Full timeJob SummaryMedStar Health is seeking a skilled Radiology Technologist to join our team in a dynamic and fast-paced urgent care setting. As a key member of our medical team, you will be responsible for performing clinical and administrative duties, working under the supervision of a physician to provide high-quality patient care.Key ResponsibilitiesPatient...
-
Sleep Health Specialist
1 week ago
Chevy Chase, Maryland, United States Center for Sleep and Wake Disorders Full time{"title": "Sleep Health Specialist", "content": "Transforming Sleep Health CareAt the Center for Sleep and Wake Disorders, we are dedicated to delivering exceptional sleep health care to our patients. As a Sleep Health Specialist, you will play a vital role in our mission to enhance patient lives through comprehensive care and state-of-the-art...
-
Certified Dental Assistant
3 weeks ago
Chevy Chase, Maryland, United States D4C Dental Brands Full timeAbout the RoleWe are seeking a highly skilled and dedicated Certified Dental Assistant to join our team at D4C Dental Brands. As a Pediatric Specialist, you will play a vital role in providing exceptional care to children and helping them develop healthy dental habits.Key ResponsibilitiesAssist dentists and hygienists in providing quality patient care, with...
-
Senior Application Solutions Specialist
3 weeks ago
Chevy Chase, Maryland, United States MathWorks Full timeAbout the RoleMathWorks is seeking a highly skilled and experienced Senior Application Engineer to join our team. As a Senior Application Engineer, you will play a critical role in supporting select government-affiliated research institutes by utilizing your technical expertise and industry knowledge to gain a deep understanding of the customer's workflows...
-
Infusion Nurse Specialist
3 weeks ago
Chevy Chase, Maryland, United States US Oncology, Inc Full timeCompany Overview:US Oncology, Inc. is dedicated to providing exceptional cancer care through innovative treatments and compassionate support. We are seeking a highly skilled Infusion Nurse Specialist to enhance our team.Position Summary:The Infusion Nurse Specialist will be responsible for delivering infusion therapy to oncology patients in a dynamic and...