Business Operations Manager
4 days ago
Waterway Carwash is a renowned car wash service provider in the Kansas City area, known for its exceptional customer service and innovative management development programs.
About the Job
We are seeking highly motivated and ambitious individuals to join our team as Store Managers. As a Store Manager at Waterway Carwash, you will be responsible for leading and managing daily operations, ensuring excellent customer service, and mentoring a team of employees.
Key Responsibilities
- Customer Service: Provide outstanding customer service by greeting customers enthusiastically, identifying their needs, and selling car wash services and memberships. Address any customer concerns or dissatisfaction promptly and efficiently.
- Operational Management: Coordinate daily store production through planning and execution, staff the store based on forecasted business needs, and adjust staffing levels accordingly. Ensure the store is opened and staffed correctly, and all closing procedures are followed when closing.
- Team Leadership: Provide daily direction and coaching to employees to enhance performance and employee satisfaction. Coach, mentor, and develop employees, providing effective orientation, training, and feedback.
Salary and Benefits
The estimated annual salary for this position is $61,167 in year three, with opportunities for paid time off (up to 12 days earned in the first year), medical benefits, long-term investment matching program, college tuition assistance, referral bonuses, and more.
Requirements and Qualifications
- A current and valid driver's license;
- An associate's degree or above, or at least two years' experience in supervisory or management roles, professional sales, or military leadership;
- Availability to work a retail schedule (five of seven days, 45 hours, including weekends and holidays);
- At least 16 years of age;
- Authorized to work in the US without sponsorship.
Physical Requirements
This role requires periods of extended standing, bending, lifting up to 50 pounds, driving vehicles, and reaching above and below shoulder level. You must also be able to sustain consistent physical effort, maintain a calm and professional disposition under pressure, and hear and understand speech from other sounds.
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