EWC Guest Service Ambassador

1 week ago


Largo, Florida, United States European Wax Center Full time
Job Overview

We are seeking motivated and customer-focused individuals to join our team as Guest Service Associates at European Wax Center. In this role, you will be responsible for providing exceptional guest experiences, achieving sales goals, and building strong relationships with our clients.

About the Position

This is a great opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication and interpersonal skills. As a Guest Service Associate, you will be responsible for creating a memorable guest experience, administering check-ins and check-outs, and educating guests on our services and products.

Responsibilities

• Develop a thorough understanding of European Wax Center services and products
• Create a memorable guest experience by utilizing EWC terminology and tailoring scripts and standard responses
• Confirm each guest service and offer recommended or related add-on services
• Administer check-ins and check-outs, processing payments, refunds, and reservation requests
• Inform guests of pre-booking benefits and how to utilize the app to reschedule
• Educate guests on benefits and savings of Wax Passes
• Organize the reservation book based on guest requests and associate availability
• Perform opening and closing procedures for the center

Requirements

• High school diploma or GED
• 2+ years of customer service experience or sales experience preferred
• Exceptional interpersonal skills
• Excellent written and verbal communication skills
• Good time management and organizational skills
• Patience and good listening skills

Benefits

We offer a competitive compensation package, including a base pay of $14.00 to $20.00 per hour, depending on experience, plus commissions and incentives. Other benefits include free waxing, discounts on retail products, and access to a comprehensive training program. We also offer medical, dental, and vision insurance, as well as a 401(k) plan with employer match.

What We Offer

We are committed to providing a positive and supportive work environment that fosters growth and development. As a Guest Service Associate, you will have the opportunity to work in a dynamic and fast-paced environment, build strong relationships with our clients, and contribute to the success of our team. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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