Customer Service Representative

4 weeks ago


Ashland, Kentucky, United States Big Sandy Superstore Full time
Job Overview

As a Customer Relations Specialist at Big Sandy Superstore, you will play a vital role in ensuring a positive experience for our customers. Your primary responsibility will be to verify order information, identify and correct discrepancies, and process payments in a timely and efficient manner.

Key Responsibilities
  • Verify order accuracy and correct discrepancies
  • Process payments and complete documentation
  • Provide exceptional customer service support
  • Communicate with internal and external personnel
  • Maintain accurate files and processes
Requirements
  • Excellent verbal and written communication skills
  • Basic reading and comprehension skills
  • Basic numerical reasoning skills
  • Ability to complete paperwork accurately and efficiently
  • Demonstrated knowledge of software, including Microsoft Office
Benefits
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Generous employee discount on merchandise


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