Front Desk Associate Representative

5 days ago


West Chester, Pennsylvania, United States Miracle-Ear Full time
Customer Service Expert Wanted

We're seeking a highly skilled customer service expert to join our team as a Front Desk Associate. As the first point of contact for our customers, you will play a crucial role in delivering exceptional service and ensuring their needs are met.

The ideal candidate will have experience in customer-facing roles, preferably in an administrative or front office setting. You should be able to multitask, work efficiently, and maintain a positive attitude in a fast-paced environment.

Responsibilities:

  • Manage customer interactions, providing timely responses to inquiries and resolving issues promptly.
  • Schedule appointments, confirm client information, and update records accurately.
  • Communicate effectively with hearing care professionals, relaying important client details.
  • Cultivate a welcoming atmosphere for walk-in clients and provide after-care services.
  • Contribute to marketing initiatives by participating in social media campaigns and local promotions.

About Us:

Miracle-Ear is a leading innovator in hearing solutions, dedicated to enhancing the lives of over 50 million individuals worldwide. Our company values entrepreneurial spirit, camaraderie, and employee growth, offering comprehensive training and development opportunities.

We pride ourselves on giving back to our communities through the Miracle-Ear Foundation, donating a portion of every hearing aid sale to those in need. This commitment reflects our culture of belonging and enables us to deliver outstanding customer experiences.

Requirements:

  • Administrative, front office, or patient care coordinator experience.
  • Direct customer support background, preferably with inbound/outbound calling skills.
  • Strong organizational and technical abilities, with excellent phone etiquette.
  • Adaptable, detail-oriented, and possessing a positive demeanor.
  • Computer literacy and accuracy in documenting and filing records.

Benefits:

  • Competitive hourly rate: $16-$19/hour, plus monthly bonus opportunities.
  • A standard Monday-to-Friday schedule, from 8:30am to 4:30pm.
  • Ongoing training, development, and support for career growth.
  • Brand recognition as a leader in the industry.
  • Medical health insurance coverage.
  • Paid time off and paid holidays.


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