Executive Director of Infrastructure Operations

5 days ago

Atlanta, Georgia, United States NCR Atleos Full time
About NCR Atleos

NCR Atleos, a leading provider of financial access solutions, is seeking a seasoned Executive Director to lead its infrastructure operations. With a global presence and a team of 20,000 dedicated employees, NCR Atleos optimizes branch operations, improves efficiency, and enhances self-service availability for financial institutions and retailers worldwide.

Job Summary

The Executive Director of Infrastructure Operations will report to the Corporate Vice President and be responsible for data centers, lab environments, and related technologies. This strategic leader will oversee direct and matrixed teams, developing and maintaining strategies, plans, and procedures aligned with industry best practices.

Key Responsibilities
  • Develop and maintain data center and lab strategies, plans, and procedures consistent with industry best practices.
  • Ensure data center management processes are regularly reviewed, audited, and updated to align with industry best practices, compliance requirements, and the evolving business landscape.
  • Partner with global facilities, infrastructure teams, application teams, operations, and business partners to ensure global strategy and consistent operational coverage of critical data center and lab environments.
  • Develop and maintain strong relationships with internal and external stakeholders, including Operations, Legal, IT, Cybersecurity, Executive leadership, and other relevant organizations.
  • Direct and oversee the implementation of global lab strategies.
  • Provide regular status updates and executive briefings to executive leadership and appropriate stakeholders as appropriate.
  • Identify opportunities for continuous improvement to reduce cost, streamline processes, and further green initiatives such as lower power consumption.
  • Lead data center and lab training and awareness programs for team members, contractors, and partners.
  • Ensure compliance with all relevant laws, regulations, policies, and procedures related to management of these critical environments.
Requirements
  • Bachelor's degree in computer science, information systems, or related field.
  • Minimum of 7 years of experience in global infrastructure environments, with at least 5 years in a leadership role.
  • Ability to effectively manage cross-functional teams.
  • Ability to lead in high-stress situations and engender confidence in times of crisis.
  • Experience with incident response and management in complex, global organizations, preferably in technology or financial services.
  • Strong leadership and interpersonal skills, with the ability to communicate complex technical information to non-technical audiences.
  • Excellent communication skills, able to communicate with C-Level Suite Executives and Business management.
  • Excellent problem-solving and decision-making skills, with the ability to make quick, informed decisions under pressure.
  • Strong understanding of technologies, tools, and systems used in incident response and management.
  • Committed to process improvement.
  • Ability to lead, grow, and develop global teams.
Preferred Skills
  • Master's degree.
  • 10+ years of experience combined in incident management, software engineering, infrastructure operations, and technology leadership.
  • LEAN and/or Six Sigma training is a plus.
  • Strong project management skills, with the ability to lead and coordinate multiple projects and teams simultaneously.
  • ITIL training and certification preferred.
Work Conditions

The office location will be in Atlanta, GA, or Dallas, TX. The successful candidate must work in the office at least 4 days per week and may require occasional travel, including international travel.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Benefits
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Vision Insurance
  • Short/Long Term Disability
  • Paid Vacation
  • 401k
EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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