Scheduling Coordinator
1 week ago
Job Summary:
Hendrick Health is seeking a highly organized and detail-oriented Scheduling Representative to join our team. As a Scheduling Representative, you will be responsible for making appointments for patients following medical practice procedures.
Key Responsibilities:
- Appointment Scheduling: Schedule appointments for patients in a timely and efficient manner, ensuring that all necessary information is collected and accurate.
- Communication: Communicate effectively with physicians, clinicians, and patients to ensure that scheduling preferences are met and appointments are scheduled accordingly.
- Master Appointment Schedule: Maintain the master appointment schedule via manual or computerized means, ensuring that all appointments are up-to-date and accurate.
- Reporting: Produce reports about appointment patterns as needed, providing valuable insights to the team.
- Customer Service: Provide excellent customer service to patients, responding to their inquiries and concerns in a professional and courteous manner.
Requirements:
- Education: High school diploma or general equivalency diploma (GED)
- Experience: Minimum one year of experience in an appointment scheduling position
- Licenses/Certifications: None required
- Skills/Knowledge/Abilities:
- Knowledge of medical practice protocols related to scheduling appointments
- Knowledge of manual/computerized scheduling systems
- Knowledge of customer service principles and techniques
- Skill in communicating effectively with physicians/clinicians about scheduling preferences
- Skill in maintaining master appointment schedule via manual or computerized means
- Skill in producing reports about appointment patterns as needed
- Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
- Ability to communicate calmly and clearly with patients about appointments in all circumstances
- Ability to analyze situations and respond appropriately
Working Conditions:
- Work in a fast-paced environment with multiple priorities and deadlines
- Interact with patients, physicians, clinicians, and staff in a professional and courteous manner
OSHA Category: 1 - High Risk
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