Customer Service Representative: Service Excellence

3 weeks ago

Albuquerque, New Mexico, United States Alvarado Restaurant Nation Full time

Job Summary:

The Customer Service Representative: Service Excellence role at Alvarado Restaurant Nation is a critical position that requires delivering exceptional customer service and maintaining a clean, welcoming environment for all guests. This position is essential in ensuring customer satisfaction by providing friendly, accurate, and efficient service both in-store and through the drive-thru, while upholding the cleanliness and operational standards of the restaurant.

Key Responsibilities:

  • Extend a friendly greeting to every customer.
  • Accurately take and repeat orders.
  • Handle customer payment with care and integrity.
  • Count correct change or process a credit card accurately.
  • Meet speed targets for drive-thru service.
  • Triple-check every order for accuracy.
  • Be an expert on the menu and answer customer inquiries.
  • Clean restrooms and dining rooms regularly.
  • Clean and stock the drink and condiment stations.
  • Check the parking lot for trash and ensure it is clean.

Required Skills and Abilities:

  • Excellent communication and interpersonal skills.
  • Ability to provide a friendly and welcoming atmosphere for customers.
  • Ability to accurately take and repeat orders.
  • Ability to work in a fast-paced environment.
  • Strong organizational skills to ensure cleanliness and order accuracy.
  • Familiarity with the menu to assist customers with inquiries.
  • Understanding of basic cleaning and maintenance practices.

Physical Demands:

  • Withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
  • Move throughout the restaurant for extended periods (up to 10-12 hours per day).
  • Move 50 lbs. for distances of up to 10 feet.
  • Balance and move up to 25 lbs. for distances of up to 50 feet.
  • Understand and respond to team members' and guests' requests in a loud environment.
  • Stand, walk, sit, use hands and fingers to handle or feel objects, tools, or controls.
  • Reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl.
  • Talk or hear; taste or smell.
  • Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer:

Alvarado Restaurant Nation is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

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