Case Manager
4 weeks ago
The Case Manager I works as part of a team providing high-quality case management services to clients eligible for permanent housing. The Case Manager II will work as a team member with other social service professionals ensuring the delivery of quality care in accordance with the rules and regulations established for contracted agencies as well as adhering to the mission of St Joseph Center.
Key Responsibilities- Develop and implement an individualized service plan with clients that supports housing goals, increases income and mainstream benefits, supports employment opportunities, and addresses mental health/substance abuse issues, relapse prevention, medication management and any other risk factors that could impede accessing and/or maintaining permanent housing.
- Support clients as they navigate the housing process, including, but not limited to, housing location, landlord advocacy, rental application process, credit repair support, move-in support, and budgeting.
- Develop close working relationships with landlords, local service providers, outreach workers, case managers, and collaborative agencies.
- Provide ongoing case management services that will ensure successful permanent housing, decrease social isolation and reduce relapse risks, advocacy to deter evictions, and linkage and brokerage to any needed services such as medical/dental, mental health, substance abuse, life skills training, self-help, money management, meaningful community activities, volunteer services, job placement, etc.
- Utilize a harm reduction/housing first model when working with clients.
- Respond to urgent requests for assistance from clients or landlords as needed.
- Assist client with re-housing/moving when needed.
- Keep thorough and high-quality case notes and enter in HMIS within 24 hours.
- Complete all forms required for rapid rehousing thoroughly and completely.
- Obtain and retain all required documentation (e.g., leases, income verification) as required by the program.
- Participate in all meetings with collaborative agencies and other community meetings as directed.
- Complete all requests for reporting in a timely manner.
- Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community, and other staff. Must have excellent organizational skills and the capability to work in a fast-paced environment.
- Demonstrate experience in interviewing clients, making appropriate referrals and performing crisis intervention. Previous experience with rapid rehousing programs including HPRP, SSVF or other similar programs preferred.
- Demonstrate knowledge of substance abuse programs, homeless programs, and mental health services within the Los Angeles Continuum of Care. Candidates must have demonstrated knowledge of case management principles and intervention techniques specific to hard-to-reach, difficult to serve populations.
- Requires an ability to work flexible hours including some early mornings, evenings. A bilingual/bicultural background is a plus.
- One year's experience providing services to persons experiencing homelessness.
- Bachelor's degree from an accredited college or university in social work, human services or a related field; a combination of education and experience may be substituted.
Excellent benefits package available.
Employment with St. Joseph Center is contingent on completion of satisfactory background check.
For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran.
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