Operational Excellence Leader

1 week ago


New York, New York, United States Raisin Full time

We are seeking a highly skilled Operational Excellence Leader to join our team at Raisin. This is an excellent opportunity to take on a strategic role, leading the operational effectiveness of our payments, reconciliation, and deposit products.

Key Responsibilities
  • Develop and Enhance Operational Strategies: Deepen understanding of current operations to identify improvement opportunities and celebrate key achievements with executive leadership.
  • Oversee Technical Solutions and Workflow Efficiency: Ensure the reliability and scalability of systems and processes by managing technical solutions and coordinating closely with cross-functional teams (Product, Compliance, Legal, Engineering, etc.) to drive process optimization.
  • Design and Document Operational Flows: Collaborate on designing information flows, fund flows, and workflows, and document the connectivity across systems for all deposit products and partnerships.
  • Identify and Address Workflow Gaps: Proactively detect procedural gaps, particularly in payments and reconciliation processes, and address these through process enhancements, automation, and data-driven solutions.
  • Understand and Support Settlement Flows: Maintain a comprehensive understanding of ACH settlement flows and cross-system requirements, applying this knowledge to both existing processes and new initiatives.
  • Drive Policy and Procedure Development: Lead the continuous improvement of policies, procedures, and systems to meet operational needs and enhance efficiency.
  • Collaborate Across Project Phases: Engage with GTM and product teams at all stages, from concept to implementation, ensuring successful project delivery.

The ideal candidate will have 10+ years of experience in operations, product management, or technology roles, with expertise in the payments ecosystem, specifically ACH payments and NACHA guidelines. Strong leadership skills, a passion for operational excellence, and a proactive approach to problem-solving are essential qualities for this role.

What We Offer
  • $120,000 - $150,000 per year, depending on location and experience.
  • A comprehensive benefits package, including flexible working hours, 28 vacation days, employee development budget, and access to Babbel for continuous learning.
  • Opportunities for growth and professional development, with a focus on fostering a culture of innovation and collaboration.
  • Regular team events and celebrations, promoting a sense of community and belonging within the team.


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