Technical Support Specialist

1 day ago


Waltham, Massachusetts, United States Evolv Technology Full time
Company Overview
Evolv Technology is a leading provider of innovative security solutions. We are committed to making public spaces safer through our cutting-edge technology.

Job Summary
We are seeking a skilled Technical Support Associate to join our team. This role will involve providing exceptional customer support, troubleshooting technical issues, and collaborating with cross-functional teams to resolve complex problems.

Key Responsibilities
* Provide timely and effective support to customers via phone, email, or in-person
* Troubleshoot technical issues with Evolv Express and other security systems
* Collaborate with field service engineers and other stakeholders to resolve complex issues
* Develop and maintain comprehensive knowledge of Evolv's products and services

Requirements
* 2+ years of experience in a technical support role
* Strong problem-solving and analytical skills
* Excellent communication and interpersonal skills
* Ability to work independently and collaboratively as part of a team

Salary and Benefits
* Hourly rate: $24-$26/hour (non-exempt)
* Overtime pay for hours worked beyond 40 per week
* Medical, dental, and vision insurance
* Flexible Spending Accounts (FSA)
* 401(k) plan with 2% company match

About Us
Evolv Technology values diversity, equity, and inclusion. We strive to create an inclusive and accessible environment for all job seekers, including individuals with disabilities. If you require reasonable accommodation during the application process, please contact us at careers@evolvtechnology.com.

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