Service Advisor Professional

7 days ago


Snellville, Georgia, United States Stone Mountain Volkswagen Full time

At Stone Mountain Volkswagen, we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers have a positive experience with our dealership.

Key Responsibilities:

  • Greets clients, schedules service appointments, and obtains vehicle information
  • Listens to client requests and explains repair information in a clear and concise manner
  • Recommends technicians to clients and coordinates test-drives to confirm repairs
  • Estimates repair costs and times, ensuring transparency and accuracy
  • Handles customer concerns and maintains high guest satisfaction standards
  • Monitors vehicle progress and contacts clients about additional problems or issues
  • Obtains client approval for additional work and explains charges

Requirements and Qualifications:

  • Prior service advisor experience is preferred but not required
  • Strong communication skills, attention to detail, and ability to multitask
  • Exceptional customer service skills, with a focus on building trust and rapport with clients
  • Great phone skills and ability to communicate effectively with clients and technicians
  • General knowledge of vehicle mechanical operations and systems
  • Exceptional prior CSI scores, demonstrating a commitment to customer satisfaction

About Our Dealership:

As a top-rated Volkswagen dealer, Stone Mountain Volkswagen is committed to providing an exceptional customer experience. We offer a positive and supportive work environment, opportunities for advancement, and a range of benefits to our employees. We are dedicated to supporting the local community and are seeking bright, motivated, and energetic professionals to join our team.



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