Insurance Customer Support Associate

4 days ago


Woodland Hills, California, United States Omar Soudani - State Farm Agent Full time
About Us">

Omar Soudani State Farm Agent is committed to providing exceptional service and support to our clients, helping them navigate the complexities of the insurance industry.

Job Overview">

We are seeking a highly skilled Customer Service Representative - Insurance Support Specialist to join our team. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Key Responsibilities:
  1. Provide timely and accurate information to clients regarding insurance policies, coverage details, and claims processes.
  2. Assist clients with policy changes, updates, and renewals, ensuring seamless transitions.
  3. Investigate and resolve customer issues or concerns with empathy and professionalism, maintaining a positive customer experience.
  4. Collaborate with other departments to ensure comprehensive customer support, providing a single point of contact for clients.
  5. Maintain accurate and up-to-date customer records, ensuring data integrity and confidentiality.
Requirements">

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients and colleagues.
  • Previous experience in customer service, preferably in the insurance industry, with a deep understanding of insurance products and policies.
  • Strong analytical and problem-solving skills, with the ability to handle complex customer issues.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Familiarity with computer applications and customer relationship management (CRM) software, with a willingness to learn new systems and technologies.
Compensation and Benefits">

We offer a competitive compensation package, including a base salary of $55,000 per year and opportunities for performance-based incentives. Our comprehensive benefits package includes health insurance, retirement plans, and opportunities for career advancement within the organization.



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