Insurance Customer Support Associate
4 days ago
Omar Soudani State Farm Agent is committed to providing exceptional service and support to our clients, helping them navigate the complexities of the insurance industry.
Job Overview">We are seeking a highly skilled Customer Service Representative - Insurance Support Specialist to join our team. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.
Key Responsibilities:- Provide timely and accurate information to clients regarding insurance policies, coverage details, and claims processes.
- Assist clients with policy changes, updates, and renewals, ensuring seamless transitions.
- Investigate and resolve customer issues or concerns with empathy and professionalism, maintaining a positive customer experience.
- Collaborate with other departments to ensure comprehensive customer support, providing a single point of contact for clients.
- Maintain accurate and up-to-date customer records, ensuring data integrity and confidentiality.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients and colleagues.
- Previous experience in customer service, preferably in the insurance industry, with a deep understanding of insurance products and policies.
- Strong analytical and problem-solving skills, with the ability to handle complex customer issues.
- Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Familiarity with computer applications and customer relationship management (CRM) software, with a willingness to learn new systems and technologies.
We offer a competitive compensation package, including a base salary of $55,000 per year and opportunities for performance-based incentives. Our comprehensive benefits package includes health insurance, retirement plans, and opportunities for career advancement within the organization.
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