Help Desk Specialist
3 weeks ago
Job Description
At F2 Systems, LLC, we are seeking a skilled Help Desk Specialist to join our team. The successful candidate will provide 24/7 support to the USMC, responding to and diagnosing problems through discussion with users. The role involves ensuring a timely process for problem resolution, including problem recognition, research, isolation, resolution, and follow-up steps.
The ideal candidate will have experience working in a secure classified environment and possess knowledge of tactical and commercial C4I systems. Strong customer service skills are essential for this role. The successful candidate will be required to work rotating shifts, including nights and weekends.
Requirements
Active DoD-sponsored security clearance
2+ years of experience in help desk support and troubleshooting
Prior experience with C4I systems and USMC is preferred
Certifications
CompTIA SEC+ CE
Benefits
Full-time positions offer a range of benefits, including medical, dental, life/disability, and 401(k) plans.
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