Help Desk Professional

7 days ago


La Vergne, Tennessee, United States Ingram Content Group Full time
Job Summary

We are seeking a highly skilled and dedicated Help Desk Professional to join our team at Ingram Content Group.

The ideal candidate will have excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.

About the Role

This is a full-time position working Monday through Friday. The successful candidate will be responsible for providing front-line support to our internal customers, troubleshooting technical issues, and escalating complex problems to senior technicians.

Key Responsibilities
  • Provide initial troubleshooting and support for standard company-wide applications and systems.
  • Document, track, and monitor problems within our ticketing system to ensure timely resolution based on defined Service Level Agreements (SLAs).
  • Collaborate with other Help Desk Professionals and IT personnel to meet internal customer needs.
Requirements
  • High School Diploma or equivalent required.
  • At least 6 months of experience in a customer service role.
  • Knowledge of Windows 10/11, Microsoft Office 365, Google Chrome, Edge, MacOS, and other office productivity applications.
  • Azure Virtual Desktop management.
  • Office 365 account, license, and mailbox management.
  • Account management for IBM i-Series and Z-Series.
  • Monitor and respond to system workflow automation and alerting system.
  • Laptop and desktop component troubleshooting and remote access support tools.
  • Excellent verbal and written communication skills.
Benefits
  • Competitive salary: $55,000 per year.
  • Generous benefits package including medical, prescription drug, HSA, vision, dental, and health care FSA.
  • Ten vacation days, ten sick days, and three personal days annually.
  • 401K match, life insurance, AD&D, employee assistance programs, group legal, and more.
  • Wellness program with access to an onsite gym and basketball court.
  • Encouraged continued education with our tuition reimbursement program.
  • Financial and in-kind opportunities to engage with non-profits in your community.
About Ingram Content Group

Ingram Content Group is a leading provider of comprehensive services for publishers, retailers, libraries, and educators. We connect people with content in all forms through technology, innovation, and creativity. With an expansive global network of offices and facilities, we provide digital and physical book distribution, print-on-demand, and digital learning services.



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