Customer Service Representative
6 days ago
We are a dynamic team at The UPS Store Bellevue, dedicated to delivering exceptional customer experiences. Our store offers a wide range of services, including shipping, printing, and business solutions.
Job DescriptionFull-Time Sales Associate/Rep Role
The ideal candidate will be responsible for providing top-notch customer service, generating sales leads, and closing deals. This individual will work closely with our team to ensure seamless operations and meet sales goals.
Responsibilities:- Deliver Outstanding Customer Service: Greet customers promptly, answer inquiries, and resolve issues efficiently.
- Take Ownership of Shipping Needs: Assist customers in selecting the best shipping options, prepare packages, and ensure timely delivery.
- Practice Active Listening: Listen attentively to customers' needs, respond accurately, and follow up as necessary.
- Stay Up-to-Date on Products and Services: Continuously learn about new products, services, and industry trends to provide expert advice to customers.
- Maintain Equipment and Software: Operate all equipment, software, and devices efficiently, troubleshoot issues, and teach others as needed.
- Manage Demanding Customers: Empathize with frustrated customers, manage their expectations, and turn negative experiences into positive ones.
- Perform End-of-Day Accounting: Close the store, perform end-of-day accounting, and ensure accurate records.
- Operate POS Equipment: Expertly use point-of-sale equipment to process transactions, manage inventory, and track sales.
- Follow Quality Guidelines: Adhere to quality standards, maintain high-quality control, and prioritize tasks effectively.
- Prioritize Workload: Optimize workflow, streamline production, and meet deadlines.
- Sell Effectively: Follow the selling process, greet customers immediately, and assist them in finding solutions.
- Exceed Sales Goals: Work daily to meet and exceed sales targets, contributing to the store's overall success.
- Support Team Members: Collaborate with colleagues, assist in fulfilling their goals, and contribute to a positive work environment.
- High School Diploma or Equivalent: Required education level.
- Sales/Service Experience: Previous experience in sales or customer service.
- Strong Communication Skills: Excellent verbal and written communication skills, including spelling and math.
- Computer Literacy: Proficiency in Microsoft Office and Adobe Suites.
- Physical Abilities: Ability to lift 40+ pounds, open availability, and promptness.
- Paid Time Off
- Bonus Incentives
- Ongoing Training
- Excellent Advancement Opportunities
- Employee Discounts
- Holiday Pay after 90 Days
Estimated Salary: $13-$14 per hour
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