Customer Service Representative

7 days ago


Jacksonville, Florida, United States Parallel Full time
About the Job

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the cannabis industry. In this role, you will be responsible for providing exceptional service to our customers, ensuring they have a positive experience in our retail locations.

Job Description
  • Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model.
  • Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
  • Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
  • Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
  • Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
  • Maintain the cleanliness of the store on a daily basis.
Required Skills and Qualifications
  • Age 21 or over
  • High School Diploma or equivalent
  • Valid Government-Issued Photo ID
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • 1 year in Retail or a related industry where customer service is critical
  • Constantly operating a computer and other office machinery
  • Strong attention to detail and ability to multitask and manage time effectively
  • Excellent communication and organizational skills
  • Ability to manage difficult situations and resolve in a timely and professional manner
  • Microsoft Office Suite proficient level
Benefits
  • Employee discount
  • Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
  • 401k enrollment
  • Pet Insurance
  • Tuition Reimbursement Programs
  • Consistent, reliable benefits; full medical / vision / dental (full time only)
Location

This role is located in Jacksonville, FL and requires a Class E Driver's License.



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