Global Customer Success Project Manager

18 hours ago


Atlanta, Georgia, United States StubHub Full time
Job Description:

We are seeking a highly skilled Global Customer Success Project Manager to join our team at StubHub. As a key member of our Global Customer Service organization, you will play a critical role in delivering our strategic and tactical objectives.

Key Responsibilities:

  • Create and maintain project plans and charters that define problem statements, scope, timelines, deliverables, and owners.
  • Lead project meetings to ensure efficient use of time, clear objectives, and explicit actions and owners to progress outcomes.
  • Keep stakeholders informed about project progress, milestones, and any changes in project scope.
  • Identify potential project risks and issues and work collaboratively with stakeholders to develop and implement solutions.
  • Manage program and project documentation, including project plans, communication plans, risk and issue management, contingency plans, decision-making/change control processes, regular status updates, and executive updates.
  • Evaluate upcoming changes, probe for better understanding, and ensure that customer service requirements are represented.
  • Develop and execute change management/readiness plans for small and large-scale projects, including policy changes, process improvements, experiments/testing, major events, and seasonal readiness.

Requirements:

  • BS/BA degree or equivalent work experience.
  • 5+ years related professional experience in program or project management.
  • Experience with large-scale contact centers, global operating environments, or eCommerce Tech preferred.
  • Experience and expertise with MS Office (Word, Excel, PowerPoint), and project management tools such as Airtable and JIRA preferred.
  • PMP certification preferred.

About Us:

StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. We service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform for events worldwide, StubHub offers the safest, most convenient way to buy or sell tickets for the most memorable live experiences.

We are an equal-opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.



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