Fitness Club Operations Manager
4 weeks ago
The Fitness Club Operations Manager will oversee the day-to-day operations of our gym, ensuring an exceptional member experience and a financially successful club. This role requires strong leadership and communication skills, as well as the ability to motivate and develop a high-performing team of employees.
Key Responsibilities
- Lead a team of employees in a positive and motivating manner, providing continuous assistance in employee training and development
- Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians
- Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines
- Schedule staff and ensure all shifts are covered
- Manage disciplinary and termination activities
- Prepare timely payroll submittals, ensuring all employees have properly recorded their time
- Answer phones in a friendly manner and assist callers with a variety of questions
- Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily
- Determine and communicate equipment repair in a timely manner
- Manage marketing efforts, ensuring staff is aware and trained on all marketing promotions
- Make daily bank deposits
- Prepare all HR-related forms and send to Corporate Payroll Team
Requirements
- Must be 18 years of age or older
- Must be able to obtain and maintain CPR/AED Certification within time frames required by the company and maintain physical ability to perform CPR/AED in the event of a medical emergency
- Exposure to noise, dust, mechanical, and electrical hazards, and cleaning chemicals
- Must be able to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movements in the performance of daily duties
- Occasional travel required for off-site meetings
Benefits
- Medical, dental, and vision insurance
- 401(k) and Roth retirement savings plans
- Healthcare and dependent care flexible spending accounts
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
About Us
We are a fitness club that enhances people's lives with an affordable, high-quality fitness experience. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.
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