IT Support Specialist, Tavares
4 weeks ago
AdventHealth is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical support and assistance to our healthcare professionals, ensuring they have the tools and resources they need to deliver exceptional patient care.
Key Responsibilities- Install and troubleshoot consumer-based hardware, software, and peripherals.
- Provide detailed descriptions within ServiceNow tickets.
- Follow AIT standards for devices and software.
- Work with enterprise AIT technical and business support teams as required.
- Perform preventive maintenance on authorized AdventHealth devices.
- Communicate with consumers to provide solutions to technical problems.
- Lead small to mid-size projects and special initiatives within allotted timeframe.
- Follow and maintain AIT standard operating procedures for field operations.
- Able to support audio-video technology with minimal assistance.
- Create and reference centralized AIT Field Operations knowledge bases.
- Perform proficient level repairs for AdventHealth devices.
- Work with our designated AdventHealth IT vendors for support.
- Meet the standard SLA for incident and request.
- Provide image builds and/or modifications to Senior or ITSS leadership for validation.
- Takes ownership of tasks, projects, and end user education.
- Provides training and support to IT Support Specialist Associates.
- Recognize critical roadblocks and escalate to Senior, or ITSS leadership for resolution.
- Contribute to maintaining accurate IT inventory using appropriate tracking management software.
- Assist with site walk-throughs with department leadership and facilities for projects.
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