Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our Financial Services Operations team at Tufts University. As a key member of our team, you will provide exceptional customer service to faculty, staff, and students, resolving inquiries and issues related to financial operations in a timely and accurate manner.
Key Responsibilities- Provide top-notch customer service to constituents via phone, email, and in-person interactions, ensuring a positive experience and resolving issues efficiently.
- Maintain comprehensive knowledge of financial operations processes, policies, and systems, including Peoplesoft Finance and Salesforce, to effectively troubleshoot and resolve complex issues.
- Contribute to the development and maintenance of internal and external knowledge bases, ensuring accurate and up-to-date information is available to support the Tufts community.
- Collaborate with functional specialists to resolve escalated issues and provide guidance to constituents on self-service tools and processes.
- Assist with basic transactional tasks to support functional teams, ensuring seamless execution of tasks and processes.
- High School Diploma or equivalent required; Associate Degree or Bachelor's Degree preferred.
- Minimum 5 years of work experience in a customer-facing role, preferably in financial operations, account payable, or billing.
- Proven ability to handle difficult conversations and identify creative solutions for both customers and the university.
- Proficient in MS Office and able to learn and use CRM tools and other technologies.
- Excellent oral and written communication skills, with a strong attention to detail and accuracy.
- Able to prioritize, meet deadlines, problem-solve, and research thoroughly, contributing to peer learning and collaboration in a team environment.
- Professional certifications in financial operations, project management, or a related field.
Salary is based on related experience, expertise, and internal equity, with a minimum of $24.30, midpoint of $28.90, and maximum of $33.50.
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Customer Service Representative
1 week ago
Medford, Massachusetts, United States Wegmans Full timeCustomer Service RepresentativeAt Wegmans, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible service. Your responsibilities will include:Engaging customers in friendly conversation and making eye contactAccurately and efficiently...
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Customer Service Representative
3 days ago
Medford, Massachusetts, United States Pls Financial Services, Inc. Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at PLS Financial Services, Inc.Job Summary:The Customer Service Representative will be the primary point-of-contact with our customers, providing exceptional service and support to ensure repeat...
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Customer Service Representative
1 week ago
Medford, Massachusetts, United States Wegmans Food Markets Full timeAbout the Role:We are seeking a skilled and friendly Customer Service Representative to join our team at Wegmans Food Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key...
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Customer Service Representative
3 days ago
Medford, Massachusetts, United States Listedbuy Full timeCustomer Service Associate RoleWe are seeking a skilled Customer Service Associate to join our team at Listedbuy. As a Customer Service Associate, you will be responsible for delivering exceptional customer experiences, providing courteous and efficient checkout services, and recommending items for sale to customers.Key Responsibilities:Model and deliver a...
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Customer Service Representative
1 week ago
Medford, Massachusetts, United States Listedbuy Full time**Deliver Exceptional Customer Experiences**As a Customer Service Associate at Listedbuy, you will be responsible for providing top-notch customer service to our valued clients. Your primary goal will be to model and deliver a distinctive and delightful customer experience, ensuring that every interaction is courteous, fair, friendly, and efficient.**Key...
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Customer Service Representative
5 days ago
Medford, Massachusetts, United States Listedbuy Full timeCustomer Service Associate RoleWe are seeking a skilled Customer Service Associate to join our team at Listedbuy. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Provide courteous and efficient checkout service to customersRecommend items for sale and...
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Customer Service Representative
3 days ago
Medford, Massachusetts, United States Wegmans Full timeWegmans **Job Summary** As a Team Member at Wegmans, you will be responsible for providing exceptional customer service and addressing customer needs in a timely and effective manner. You will also be responsible for maintaining a clean and well-stocked store environment, including cases and shelves. **Key Responsibilities** * Provide excellent customer...
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Customer Service Representative
3 weeks ago
Medford, Massachusetts, United States Transdev Full timeAbout TransdevWe are a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.As a key player in the mobility industry, we offer a range of services, including...
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Customer Service Representative
3 weeks ago
Medford, Massachusetts, United States Sentry Auto Group Full timeJob DescriptionWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Sentry Auto Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers in scheduling service appointments and answering questions about our...
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Customer Service Representative
3 weeks ago
Medford, Massachusetts, United States Transdev Full timeAbout TransdevWe are a leading provider of transportation services, operating in 19 countries and employing over 110,000 team members worldwide. Our mission is to empower the freedom to move every day through safe, reliable, and innovative solutions that serve the common good.As a key player in the mobility industry, we offer a range of services, including...
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Customer Service Representative
2 weeks ago
Medford, Massachusetts, United States Stop & Shop Full timeAbout UsAt Stop & Shop, we strive to create a culture where diversity and inclusion thrive. Our team is dedicated to breaking down barriers and putting our customers first. We're committed to making a positive impact in our communities and fostering a sense of belonging among our associates.Our MissionWe're here to feed all of life's moments, making the...
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Customer Service Representative
3 weeks ago
Medford, Massachusetts, United States Sherwin-Williams Full timeAbout the RoleThis position plays a crucial role in building strong relationships with commercial paint customers, understanding their needs, and providing expert solutions to meet their requirements. As a Wholesale Product Specialist, you will be responsible for delivering exceptional customer service, resolving customer concerns, and ensuring maximum...
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Customer Service Ambassador
4 days ago
Medford, Massachusetts, United States Wegmans Food Markets Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our Service Desk team as a Customer Service Ambassador. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive shopping experience for our customers.Key ResponsibilitiesEngage with customers...
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Support Services Representative
3 weeks ago
Medford, Massachusetts, United States Complete Staffing Solutions Full timeJob Summary:Complete Staffing Solutions is seeking a highly skilled and compassionate Support Services Representative to join our team. As a key member of our staff, you will provide exceptional support to individuals with varying needs, promoting independence and dignity in their daily lives.Key Responsibilities:Assist individuals with activities of daily...
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Customer Service Ambassador
3 weeks ago
Medford, Massachusetts, United States Wegmans Food Markets Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our Service Desk team as a Customer Service Ambassador. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a positive shopping experience for our customers.Key Responsibilities:Engage with...
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Customer Service Ambassador
5 days ago
Medford, Massachusetts, United States Wegmans Food Markets Full timeAbout the RoleWe're seeking a highly skilled and customer-focused individual to join our Service Desk team as a Customer Service Ambassador. As a key member of our front-line team, you will be responsible for delivering exceptional customer service, resolving issues, and providing support to our customers.Key ResponsibilitiesEngage with customers in a...
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Client Support Representative
4 weeks ago
Medford, Massachusetts, United States Listedbuy Full timeClient Support RepresentativeCompany: ListedbuyAs a Client Support Representative at Listedbuy, your responsibilities will include:Providing exceptional service to enhance the customer experience.Processing transactions efficiently at the designated point of sale.Ensuring customers receive friendly, fair, and prompt assistance during their shopping...
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Customer Service Manager
3 weeks ago
Medford, Massachusetts, United States Wendy's Full timeWhy Wendy'sWe're a fast-food chain that values our employees and customers alike. As a Shift Manager, you'll be part of a team that's dedicated to providing excellent customer service and promoting a positive work environment.What We OfferCompetitive Benefits: We offer healthcare benefits, paid time off, and a 401(k) plan with employer match to support your...
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Cashier - Customer Service Expert
5 days ago
Medford, Massachusetts, United States Wegmans Food Markets Full timeAbout the RoleWe're seeking a skilled Cashier to join our team at Wegmans Food Markets. As a Cashier, you'll play a vital role in ensuring our customers have a positive shopping experience.Key ResponsibilitiesProvide exceptional customer service by engaging with customers, offering assistance, and thanking them for their businessEfficiently and accurately...
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Automotive Customer Service Consultant
4 weeks ago
Medford, Massachusetts, United States Sentry Auto Group Full timeJoin Sentry Auto Group - Your Future AwaitsWe are excited to announce an opening for an Automotive Customer Service Consultant at our esteemed organization. This position is ideal for individuals looking to embark on a rewarding career in the automotive sector, regardless of prior experience.If you possess a strong background in client relations or have...